Support: Technical support
Do you have a technical issue? Our 24/7 technical support hotline is a one-stop shop for technical enquiries for all Komatsu utility, construction and mining equipment sold in Southern Africa.
Breakdowns
We understand the impact a breakdown can have on your business, which is why we assume a sense of urgency for all breakdowns. With round the clock access to genuine parts and support from our technical services team, highly trained mechanics are equipped with quality vehicles, tooling, diagnostic equipment and software so that they can accurately diagnose faults and apply immediate solutions. In this way, you are assured timely, efficient and effective service and support 24/7.
Product Service
At Komatsu, we believe product support is a crucial value-added service to ensure the cost effectiveness and productivity of your equipment.
What you can expect from Komatsu’s Southern African product support team:
- 24-hour contact details for all branches and depots
- Breakdown service callout
- Technical equipment advice
- Our product support team works directly with our Remanufacturing and undercarriage facilities, parts distribution centre and workshops to coordinate plant installations, product service, repair and support and creates improved synergies and aftermarket customer care.
Field Services and Support
Our field service and support team is available 24/7 to cater for the needs of our customers. We have a fully-equipped department that deals with critical breakdowns and promptly attends to requests. Our highly trained technicians travel across Southern Africa.
Customers can be assured of professional, efficient and quality service on all Komatsu products.
